This notice explains how Claircon collects and uses personal information when you visit this website or contact us about air conditioning work.
Who we are
Claircon is a trading name of Paul Joiner, a sole trader based in Codsall, Wolverhampton. For the purposes of UK data protection law, Paul Joiner trading as Claircon is the controller of your personal information.
You can contact us about anything in this notice by email at info@claircon.co.uk or by phone on 0800 776 5040.
The information we collect
When you contact us
If you phone, email or message us on WhatsApp, we'll receive the details you give us. Typically that includes:
- your name, phone number and email address
- the address or postcode of the property
- details about the property and the work you're interested in
- any photos you choose to send us
- notes of our conversations and any quotes we give you
The quote form
The quote form on this website doesn't send or store anything itself. When you press a send button, it puts your details into a WhatsApp message or an email on your own device, and nothing reaches us until you send that message.
If you become a customer
We'll also keep records of the work carried out, the equipment installed, invoices and payments, and the records we're legally required to keep for equipment containing refrigerant (F-gas).
When you visit this website
This website does not use cookies and does not run advertising tracking. We use Cloudflare Web Analytics to count visits and see which pages are viewed. It doesn't use cookies, doesn't track you across other websites and doesn't identify you personally.
Our hosting provider, Cloudflare, processes technical information such as your IP address and browser details in order to deliver the website and protect it against attacks. If we add other analytics in future, we'll update this notice first and ask for your consent where the law requires it.
How and why we use it
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry, talk the job through and prepare a quote | Taking steps at your request before entering into a contract |
| Carry out work you've agreed to, and provide aftercare and servicing | Performance of a contract |
| Keep business, tax and accounting records | Legal obligation |
| Keep the records required for equipment containing F-gas refrigerants | Legal obligation |
| Register equipment with a manufacturer for warranty purposes, where applicable | Performance of a contract |
| Deal with any complaints, warranty claims or legal claims | Legitimate interests in protecting our business |
We won't send you marketing messages unless you've asked us to, and you can tell us to stop at any time.
Who we share it with
We don't sell your information. We only share it where it's needed to run the business, for example with:
- our email, telephone and messaging providers, which carry your messages to us (if you contact us on WhatsApp, WhatsApp's own privacy policy also applies)
- equipment manufacturers and suppliers, where we need to register a warranty or order parts for your job
- our accountant, and HM Revenue & Customs where the law requires it
- our insurers and professional advisers, if there's a claim or dispute
- our website host, Cloudflare
Some of these providers may process information outside the UK. Where they do, we rely on the safeguards UK law requires, such as adequacy regulations or approved contract terms.
How long we keep it
- Enquiries that don't go ahead: up to 12 months after our last contact, in case you come back to us about the same job.
- Customer and job records: six years after the end of the tax year in which the work was completed, to meet tax and accounting requirements and to deal with any claims.
- F-gas equipment records: for as long as the law requires.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that's wrong or incomplete
- ask us to delete your information, where we no longer have a reason to keep it
- object to us using it, or ask us to restrict how we use it, in some circumstances
- ask for information you've given us to be passed to you or another organisation in a portable format, in some circumstances
To use any of these rights, email info@claircon.co.uk. We'll respond within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this notice
We'll update this notice if the way we handle personal information changes. The date at the top shows when it was last revised.